Specjalista/-ka ds. Obsługi Klienta z językiem portugalskim at IMI Climate Control

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Specjalista/-ka ds. Obsługi Klienta z językiem portugalskim

Olewin, Małopolskie, Poland | Customer Service | Full-time | Partially remote

Your responsibilities

Analyzing and solving medium-complexity or non-standard problems
Performing immediate outbound and inbound calls and e-mails to customers related to order management process
Proactively escalating problem accounts to the appropriate function to accelerate the collection of overdue accounts. Contact with customers with aged accounts based on generated collection strategy worklist
Order handling, documentation and invoicing, managing shipping documents as well as providing solutions to operational problems related to the order delivery chain
Handling customer orders in JDE (ERP) from enquiry to delivery and invoicing including all related tasks, transactions and documentation
Providing customer service on an agreed level to a group of assigned customers/ accounts and to develop and maintain a good relationship with them
Manage commercial disputes (claims) related to O2B process – contact with customers
Monitoring execution of dunning activities by company policy and timeline
Receiving and driving timely resolution or closure of standard order management-related customer queries, complaints, and feedback through multiple source points email, phone, etc. by liaising with appropriate internal company functions
Contributing within O2C organization.
Performing processing O2B controls as prescribed in the desktop procedures.
Updating Country Specific documentation.

Our requirements

Must have: at least 1-2 years of experience in Order To Bill, Order Management, Customer Service (with Order Management), or Order To Cash
Fluent English (min. B2) skills both in the spoken and written form, plus minimum C1 degree of competence in Portuguese
Strong interpersonal & communication skills and ability to maintain professional business contact
Expertise in managing strategic customer accounts and dispute resolution
Ability to prioritize, analytical skills, can-do attitude and ability to multi-task
Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management
Proficient in Microsoft Excel (intermediate level) and skilled in Microsoft Office and ERP (e.g. JDE)
Working hours 10:00-18:00

Application Form

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