IMI plc 

We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world – creating lasting impact for everyone. 

We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Fluid Control, and Transport. 

Climate Control offers hydraulic solutions for water-based heating and cooling systems to achieve a perfect indoor climate with minimal energy consumption. Our leading brands have been used in over 100,000 building projects worldwide and offer products and solutions in three key areas: Pressure maintenance and water quality, regulation, control and actuators, and thermostatic control.

Role Overview

The Head of Engineering Support Center (ESC) provides visionary leadership to a technical support organisation, ensuring the delivery of world-class engineering solutions and services to IMI HE subsidiaries and customers globally. The role is responsible for transforming the ESC into a commercially driven, customer-centric entity that is fully aligned with Sales and capable of supporting complex, value-added projects as well as transactional services. Leadership will be critical in driving organizational change, fostering innovation, and ensuring the ESC is a key enabler of business growth and customer satisfaction.

Key Responsibilities

• Lead the transformation of the ESC by reviewing the project support organisation as needed to optimise efficiency and effectiveness.
• Build and nurture a culture of continuous improvement, commercial focus, and customer orientation.
• Develop and maintain strong, collaborative relationships with Sales to understand their needs and ensure ESC services directly support business objectives.
• Reorganize project support services to deliver both transactional (digitised) and value-added solutions (e.g. complex buildings, customer-facing).
• Drive change management initiatives to ensure the ESC adapts to evolving business needs and market dynamics.
• Champion a culture of learning, standardisation, process improvement (including tools and documentation) to drive quality and consistency. Empower team members to suggest and implement enhancements.
• Take over selected activities of the sales process, building seamless links between Engineering Support and Sales.
• Ensure the ESC entity in Hungary is positioned to support customers effectively and is fully informed about evolving business needs.
• Oversee the delivery of tailored HVAC solutions, ensuring technical excellence, energy efficiency, and system reliability.
• Influence cross-functional teams and senior leaders to align ESC initiatives with broader business strategies.
• Act as a senior technical and commercial contact for internal and external stakeholders
• Foster high engagement, collaboration, and support professional growth within the team.
• Lead, develop, and mentor a diverse team of engineers and technical specialists. Promote knowledge sharing and technical upskilling.
• Stay abreast of HVAC market trends, product innovations, and regulatory changes.
• Collaborate closely with Product Management and R&D to provide feedback and drive product enhancements.

Qualifications & Experience

• Bachelor’s or Master’s degree in Mechanical Engineering, HVAC Engineering, or a related field.
• Min. 8 years of proven experience in building and leading sales technical support functions in a related industry.
• Strong commercial acumen, with the ability to identify business opportunities, drive profitability, and align technical support activities with broader commercial objectives.
• Significant managerial experience in an international company environment.
• Deep technical knowledge of HVAC systems, especially hydronic balancing, pressure maintenance, and control.
• Experience with technical support for complex building projects and customer-facing solutions.
• Familiarity with HVAC design tools (AutoCAD, Revit, simulation software, etc.).

Leadership behaviours 

• Strategic thinker with a hands-on, pragmatic approach.
• Demonstrated success in change management and driving organisational transformation.
• Strong ability to prioritise tasks, manage multiple projects efficiently, and maintain structure in a fast-paced environment.
• Strong influencing and stakeholder management skills.
• Excellent communication, analytical, and problem-solving abilities
• Fluent in English (written and spoken); other European languages are a plus.
• Willingness to travel internationally as required

Health & Safety  

The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position.  Reasonable accommodations may be made for individuals with disabilities.  Please contact the talent team to discuss the specific Work Conditions and Physical Requirements of this role.   

Health, Safety, and Environmental Duties – At IMI we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviors or unsafe acts.  

Code of Ethics  

IMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business.  

Changes to This Job Description  

IMI may amend this job description in whole or part at any time.  

IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.